UX Training - What to Expect
When deciding to register your team for user experience (UX) training, you may have considerations beyond if you feel it will be beneficial. If you’re reading this, chances are you already know the benefits of UX training for your team and for your organization — training is on your radar. But you may be concerned about having your team out of the office or whether or not each course is relevant, so let’s address some of your questions.
UX Training Experience
Before deep-diving into the courses, let’s talk about the time away from the office, which may be something you’re concerned about. UX 4Sight’s courses are designed with efficiency and a quality experience in mind — we are UX experts after all! The UX 4Sight courses have been developed with professionals in mind and the understanding that we’re all busy with day-to-day work and life. That’s why we’re happy to offer both in-person — whether it’s in our Chicago-based office or onsite at your company — and online classes.
The courses are jam-packed with the foundational and practical knowledge for your team. Courses are hands-on allowing team members to begin putting knowledge to practice, and it all happens in five days. It may sound fast-paced, and it is, but the set up has been tested, honed, and shown to work.
The courses are designed to teach and engage. And, since they’re learning to implement the best practices and methodologies into their current projects, work is still moving forward. For example, your team is working on an intranet redesign. During the training classes, they’ll be able to start working UX methodologies into that project, maybe even coming up with better solutions, putting them steps ahead of the game.
Classes run from 9:00 a.m. - 4:30 p.m. each day with an hour for lunch and plenty of brain breaks throughout the day. Often, the breaks are used for checking in with work and following up with emails — so no one is ever completely out of pocket!
There are some major bonuses for in-person classes. As discussed in Why UX Training Matters - Leading Workplace Solutions, an in-person training course provides hands-on learning experiences and the chance to interact with other UX-ers. Plus you’re learning from an expert, someone who not only practices UX methodologies, but also studies the theories in-depth. They live and breathe UX! Because of this, you’ll get to see real-life examples of how UX methodologies provided strategies for winning solutions that positively impacted a company’s bottom lines, customer satisfaction, and efficiency. Your team can see how other companies handle challenges that your company may be faced with.
The UX expert is there to not only teach, but answer questions, guide your team, and help them learn how to take the theories and implement them for their own projects — real-world experience at its best.
Course: Introduction to User Experience
When signing on for all three courses, the first course will be Introduction to User Experience. You may be thinking, “What if my team already knows the basics?” This course is still very beneficial for even those with experience in UX. As with all fields of knowledge, UX is ever-changing. To stay on top of best practices and the latest trends, continuing education is a must. Plus, it’s a great reminder course and can help with certification.
“You can learn new things at any time in your life if you're willing to be a beginner. If you actually learn to like being a beginner, the whole world opens up to you.”― Barbara Sher
With this one-day course, your team will be able to:
- Understand UX and how it affects your bottom line.
- Form a UX strategy that aligns with your business objectives.
- Empathize with your target users, segmenting them into personas.
- Identify relevant user tasks and scenarios.
- Be a UX evangelist and how to make the business case for user experience within your organization.
- Understand skills like UX strategy, effective user targeting, and task prioritization through hands-on exercises and real-life examples.
Course: User-Centered Web & Application Design
Building on the Introduction course, your team will learn User-Centered Web & Application Design over two days. Even if their job role doesn’t entail actual design or development, this course will help the team better understand UX and communicate together, speaking the same language and being on the same page. We saw the benefits of a joint understanding of UX-speak during a course with Disney.
For two days, your team will focus on:
- Beginning with a conceptual and high-level design framework.
- Learning the core principles of effective design.
- Recognizing the essentials of navigation, interaction, and visual design.
- Understanding how to leverage design standards, innovation, and accessibility.
- Mastering the design process for web, application, and product design.
- Learning UX design processes, best practices, and deliverables like UI design, prototyping, wireframes, and information architecture.
Web & Application User Research
The last course in the series will really seal the deal in making your team effective UX evangelists. They’ll be able talk the talk and walk the walk. And they’ll be able to do so as a collective, experienced team. Your team will be able to examine the problems that affect your business and have strategies to extract relevant, useful data to solve them. When your team learns how to interact with customers in ethical, effective, mission-driven ways they will be empowered to respond to the stakeholders' questions with evidence. Your team will become storytellers — knowing how to talk to customers and use those customer stories to sell website or application changes to stakeholders.
Course: Web & Application User Research helps your team:
- Become familiar with the range of qualitative, quantitative, performance, and preference research methods.
- Learn how to plan, facilitate, and analyze research to effectively improve your website, intranet, or application.
- Understand how to leverage user research methods to meet user needs.
- Dive into a step-by-step approach to usability testing, including how to create a research plan, conduct studies, analyze results, and make effective UX design recommendations.
After completing the three courses, your team will be ready to take the UX Certification exam to become UX Certified (UXC). The good news is that your team can take this exam from any computer anywhere. They’ll have up to an hour and a half to complete the 50-question exam. Once they become UXC, the certification never expires.
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